WhatsApp is the quickest way to reach us. A person from our support team reads and answers every message. We reply as soon as we can.

Before you message us

A few details let us fix things on the first reply instead of the third:

  • Your device: Firestick, Samsung or LG TV, Android box, phone or PC.
  • Your internet provider: du, Etisalat (e&) or another.
  • What you see: an error message, buffering, a black screen or a missing channel.
  • When it started, and whether it happens on every channel or just one.

What we can help with

  • Free trial requests
  • Setting up the app on your device
  • Buffering and playback problems
  • Renewals, billing and order questions
  • Refund requests (see our refund policy)

Fix it yourself

These guides cover the issues we hear about most: